Patch runs neighbourhood spaces to work, discover, and meet.
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🎤 Five sharp GCUC UK takeaways from Ben Newton
Ben Newton from Patch shares key themes from GCUC UK: Patrick Kennedy and Phoebe Reilly of Colliers argued that local boutique operators are outcompeting global flex brands by knowing their city, while Alexandra Livesey and Ben Cheriton pointed out that flex revenue is still undervalued by investors despite member tenures that resemble leases.
A community panel chaired by Tilley Harris with Garry James, Kreena Pithwa, and Emma Harvey reframed community teams as revenue protection not a cost line, and Michael Ingall of Allied London closed with the reminder that property alone doesn’t build cities.
💬 Discuss this · 🔗 Direct Link · ⏱️ 13 days ago · 📩 Week 24, 2026 · 📰 News & Views
🎧 Listen to this.
On the GCUC podcast Liz Elam hosts Ben Newton from PATCH and the open-source OpenOps Project to discuss how very often its the people, the systems, and the intentional operations happening behind the scenes that make certain workspaces unforgettable.
💬 Discuss this · 🔗 Direct Link · ⏱️ 40 days ago · 📩 Week 20, 2026 · 🎙 Discussions
🧹 Ops director building new benchmark
Patch ops director Ben Newton shared how (after spending an hour trying to figure out if they were overpaying for cleaning) is building benchmark of what operators should be paying per square foot for support services.
"The OpenOps Project is a free, open cost benchmarking tool for coworking operators. Cost per square foot, grouped by size bracket, named operators. No paywall. No sign-up. No catch."
💬 Discuss this · 🔗 Direct Link · ⏱️ 71 days ago · 📩 Week 16, 2026 · 📈 Data
⛔️ Why this brand avoids the ‘gym model’
Ben Newton shares why Patch doesn’t want "free revenue" (aka the gym model, where people sign up but never come in or use the space).
As an ops leader, he gives 3 fantastic points to think about, and some advice for operators on how to get members idling in the ‘Red Zone’ into either ‘clean churn’ or back into the community.
"In an automated world, being missed is a powerful emotion." Yes Ben!
💬 Discuss this · 🔗 Direct Link · ⏱️ 132 days ago · 📩 Week 07, 2026 · 📰 News & Views
🐝 Coworking got real, in Manchester
Emilie Lashmar shared a thorough recap of GCUC UK’s last Manchester event, which she co-hosted with Georgia-Kaye Berry (from Colony).
The recap runs over the data shared by Jordan Saleh (CBRE), Ryan Jans (WeWork), and Tanya Grady (Allied London); what makes a workspace stand out by Nicola Jones (GPE), Lucy Pickavance (Phoenix Resourcing), Ana Bernardo (Work.Life), and Ben Newton (Patch); some indie-vs-big-pocket insights from Lisa Cations (JCR Advisors), Shannon Burke (managed.), Tom Almas (Wizu), Rebekah Lloyd-Beere (Landsec), and Gareth I. Jones (TownSq). Alongside workshops led by Samuel Warren (technologywithin), Manuel Conti (PONT), Claire Carpenter and George Tilbury; Lisa Quait ran the Women in Flex Luncheon. The event was then rounded out with sessions from Nicholas Drew (urbanbubble) and Sammy Dukes (Yardi) on operational intelligence and Pauline Roussel (Coworkies) and Jonathan O’Byrne on community.
Why did we highlight all the speakers above? To elevate the (many new) voices who took the stage in Manchester.
💬 Discuss this · 🔗 Direct Link · ⏱️ 356 days ago · 📩 Week 27, 2025 · 📰 News & Views
📝 Key Info
Patch’s vision is to enable the ‘Work Near Home’ era, and believe that spending more time in our local community is key to creating happier societies, healthier high streets, and greater opportunity for all.
