Ben Newton from Patch shares key themes from GCUC UK: Patrick Kennedy and Phoebe Reilly of Colliers argued that local boutique operators are outcompeting global flex brands by knowing their city, while Alexandra Livesey and Ben Cheriton pointed out that flex revenue is still undervalued by investors despite member tenures that resemble leases.

A community panel chaired by Tilley Harris with Garry James, Kreena Pithwa, and Emma Harvey reframed community teams as revenue protection not a cost line, and Michael Ingall of Allied London closed with the reminder that property alone doesn’t build cities.

At GCUC UK, Patrick Kennedy and Phoebe Reilly reported that 42% of Manchester office transactions are now flex, yet operators say broker-generated leads dropped roughly 50% in 2024.

Scott Dickson argues AI search tools like ChatGPT and Copilot are the main culprit, bypassing broker marketplace sites by connecting searchers directly to operators. Deals are still getting done though, just through a much wider mix of channels including direct, traditional agents with flex desks, city-specialist brokers, individual brokers like Jimmie Brennan and Jason McDermott, and platforms like Seek.