On the GCUC podcast Liz Elam hosts Ben Newton from PATCH and the open-source OpenOps Project to discuss how very often its the people, the systems, and the intentional operations happening behind the scenes that make certain workspaces unforgettable.

Patch ops director Ben Newton shared how (after spending an hour trying to figure out if they were overpaying for cleaning) is building benchmark of what operators should be paying per square foot for support services.

"The OpenOps Project is a free, open cost benchmarking tool for coworking operators. Cost per square foot, grouped by size bracket, named operators. No paywall. No sign-up. No catch."

Ben Newton shares why Patch doesn’t want "free revenue" (aka the gym model, where people sign up but never come in or use the space).

As an ops leader, he gives 3 fantastic points to think about, and some advice for operators on how to get members idling in the ‘Red Zone’ into either ‘clean churn’ or back into the community.

"In an automated world, being missed is a powerful emotion." Yes Ben!

In this episode, Brave Corporation CEO, Caleb Parker, and co-host Gary Helm from MUTE sit down with Patch Founder, Freddie Fforde, and Head of Growth, Andy Smith to unpack how they’re building a network of WNH hubs in smaller cities and towns, reactivating high street buildings, and creating town hall style workplaces that serve whole communities while lifting asset values for landlords and investors.