Coworks spoke with David DeWald, a 25-year online community management veteran at Ciena, about what coworking community managers can borrow from the digital world.

Key takeaways: actively surface "beneficial collisions" between members, recognize your space champions with small perks or titles, and build a peer knowledge network with other managers to share what works and what doesn't. Resources like Carrie Melissa Jones, Bevy, The Community Roundtable, FeverBee, and Ember Consulting (run by Bri Leever) offer training that translates well, and The Creators Lab by Cat Johnson also gets a specific nod.