Vansh Langer of The Varo spent weeks spent chasing intermittent network issues: overloaded access points, devices roaming to the wrong AP, printer conflicts and channel interference that only hit some members' video calls. His take: the best work environments are invisible, and great spaces are relentlessly maintained as much as designed.

If a handful of members are suffering silently, your NPS is lying. Audit Wi-Fi like it is your product, because for most members it is.