Jamie Dundas, Managing Director at Good Space has outlined his company's structured approach to team gatherings as part of a four-part series on "scaling with soul" in multi-venue hospitality businesses.

The framework includes weekly "Snippets" for Monday information sharing via Slack, 30-minute Friday "Huddles" focused purely on culture and learning, and highly structured "Level 10" meetings based on the Entrepreneurial Operating System that use timed segments to ensure efficiency and focus. Monthly practices include commercial reviews and "Zoom Outs" - one-on-one coaching sessions held outside the workspace that focus on professional development, role optimization, and addressing friction points that prevent team members from doing their best work. Dundas emphasized that while small businesses often excel at culture but struggle to scale, and larger businesses may grow quickly but lose their soul, purposeful meeting structures can help maintain both elements effectively.