Kelly Karn

Featuring Pauline Roussel (Coworkies) and Kelly Karn (Optix).

Whether you’re running a single-location coworking space or managing a network of flex spaces, this webinar gives you actionable insights not just from one operator but from 600+ spaces. You’ll leave with fresh ideas, concrete tactics, and a lens to evaluate your community strategy differently.

This will be a collaborative session, so come ready to share your experiences and ask your biggest community-building questions.

Consider this a short investment (just 45 minutes) for a potential shift in how you view engagement, member value, and space culture.

Kelly Karn from Optix shares 10 lessons from Justin Moran’s decade-long coworking journey with Workspace.

Some key points are how coworking is a hyper-local business, retention starting with comfort, revenue backbones, hidden profits in unexpected places, and the trust consistency builds.

Automations, the newest Optix feature that helps operators automate day-to-day tasks like invoice follow-ups and member onboarding, is now free for spaces using their technology.

I asked for a bit more info, and Kelly Karn was kind enough to elaborate that the number of free automated actions depend on your plan scaling up to 1000 free actions per month, and that a number of default automations also do not count against these free actions.

Daniela Mallarino from Kisi was also wondering if coworking has become too commoditized, with both landlords and operators looking to monetize space more efficiently. For a different set of opinions, she asked some of the platforms in the space for their thoughts.

Alberto Di Risio (Archie) shared thoughts about the impact on member retention, Helga Moreno (Spacebring) looked at challenges of differentiation, and Kelly Karn (Optix) dug into how spaces who do more than standard desks are succeeding.