Vansh Langer of The Varo spent weeks spent chasing intermittent network issues: overloaded access points, devices roaming to the wrong AP, printer conflicts and channel interference that only hit some members’ video calls. His take: the best work environments are invisible, and great spaces are relentlessly maintained as much as designed.

If a handful of members are suffering silently, your NPS is lying. Audit Wi-Fi like it is your product, because for most members it is.

One Coworking has introduced a free reciprocity network for European indie operators. By opting in, your members get one free day pass at any other participating venue, and agree to host incoming guests in return.

I’m a fan of reciprocity across brands, but I do worry about step two of their setup process which includes uploading emails of the members to be enrolled in the program. So far 7 operators are participating, will you? Why or why not?