Olivia Lutz

Olivia Lutz shares some of the important, but not very celebrated, day to day tasks required for running a community well.

Examples shared include decisions around feedback, onboarding design, translating conversations into actionable insights, protecting member experiences, and scaling engagement.

We’re about half way through our conference advent calendar, in which we share the discussions Mike LaRosa and Olivia Lutz had with Peter Demidov, Tim Schabsky, Gabriela Hersham, Brad Krauskopf, Fofie Mimi-Saltiel, Yuta Aoki, Vanessa Sans, Izzy Ahrbeck, Pauline Roussel, Ashley Proctor, Wissal Chab, Sherri Tao, Fiona Ross and Jean-Yves Huwart.

Olivia Lutz shared a bunch of ways she bumped member app engagement by 700%, in just six months.

During this time, at a Venture X location in London she combined member onboarding tweaks, FAQs, event calendars, room bookings and simplified visitor registrations to create value from the app instead of just chasing numbers.

Olivia Lutz, Community Associate at Venture X White City, shared how she increased the location’s Google reviews from 85 to 142 over one year while maintaining a 4.9-star rating. The 67% growth was achieved through QR code signage, printed review cards for members and guests, follow-up emails after day pass and meeting room bookings, and an clever incentives.

Among new reviews, 60% mentioned staff quality and 26% mentioned Lutz by name, demonstrating the impact of community management efforts on member satisfaction and online visibility.

Olivia Lutz shares how they’ve brought back the popular nail salon popup amenity to their Venture X location.

We love seeing creative partnerships and amenities that make ‘popping into the office’ even more helpful for employees and members.