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📊 WIN’s flex data expanding to OpEx reporting
Andy Williams, CFO at Runway East, breaks down why WIN (Workspace Intelligence Network) tracks Expand 👇 achieved rates, not headline ones, since flex incentives and opex swings vary widely and hit NOI directly.
Two years in, WIN covers 35 operators, ~500 spaces, and 9m sq ft across the UK, with a new Annual Opex Report now underway.
This may now rival the Operating Cost report Ben at Patch covered before, giving operators two independent benchmarks for achieved rates and real opex, useful ammo when negotiating leases or pricing memberships.
Andy Williams, CFO at Runway East, breaks down why WIN (Workspace Intelligence Network) tracks Expand 👇 achieved rates, not headline ones, since flex incentives and opex swings vary widely and hit NOI directly.
Two years in, WIN covers 35 operators, ~500 spaces, and 9m sq ft across the UK, with a new Annual Opex Report now underway.
This may now rival the Operating Cost report Ben at Patch covered before, giving operators two independent benchmarks for achieved rates and real opex, useful ammo when negotiating leases or pricing memberships.
🎤 Five sharp GCUC UK takeaways from Ben Newton
Ben Newton from Patch shares key themes from GCUC UK: Patrick Kennedy and Phoebe Reilly of Colliers Expand 👇 argued that local boutique operators are outcompeting global flex brands by knowing their city, while Alexandra Livesey and Ben Cheriton pointed out that flex revenue is still undervalued by investors despite member tenures that resemble leases.
A community panel chaired by Tilley Harris with Garry James, Kreena Pithwa, and Emma Harvey reframed community teams as revenue protection not a cost line, and Michael Ingall of Allied London closed with the reminder that property alone doesn’t build cities.
Ben Newton from Patch shares key themes from GCUC UK: Patrick Kennedy and Phoebe Reilly of Colliers Expand 👇 argued that local boutique operators are outcompeting global flex brands by knowing their city, while Alexandra Livesey and Ben Cheriton pointed out that flex revenue is still undervalued by investors despite member tenures that resemble leases.
A community panel chaired by Tilley Harris with Garry James, Kreena Pithwa, and Emma Harvey reframed community teams as revenue protection not a cost line, and Michael Ingall of Allied London closed with the reminder that property alone doesn’t build cities.
On the GCUC podcast Liz Elam hosts Ben Newton from PATCH and the open-source OpenOps Project to Expand 👇 discuss how very often its the people, the systems, and the intentional operations happening behind the scenes that make certain workspaces unforgettable.
🧹 Ops director building new benchmark
Patch ops director Ben Newton shared how (after spending an hour trying to figure out if they were Expand 👇 overpaying for cleaning) is building benchmark of what operators should be paying per square foot for support services.
"The OpenOps Project is a free, open cost benchmarking tool for coworking operators. Cost per square foot, grouped by size bracket, named operators. No paywall. No sign-up. No catch."
Patch ops director Ben Newton shared how (after spending an hour trying to figure out if they were Expand 👇 overpaying for cleaning) is building benchmark of what operators should be paying per square foot for support services.
"The OpenOps Project is a free, open cost benchmarking tool for coworking operators. Cost per square foot, grouped by size bracket, named operators. No paywall. No sign-up. No catch."
⛔️ Why this brand avoids the ‘gym model’
Ben Newton shares why Patch doesn’t want "free revenue" (aka the gym model, where people Expand 👇 sign up but never come in or use the space).
As an ops leader, he gives 3 fantastic points to think about, and some advice for operators on how to get members idling in the ‘Red Zone’ into either ‘clean churn’ or back into the community.
"In an automated world, being missed is a powerful emotion." Yes Ben!
Ben Newton shares why Patch doesn’t want "free revenue" (aka the gym model, where people Expand 👇 sign up but never come in or use the space).
As an ops leader, he gives 3 fantastic points to think about, and some advice for operators on how to get members idling in the ‘Red Zone’ into either ‘clean churn’ or back into the community.
"In an automated world, being missed is a powerful emotion." Yes Ben!
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