Caroline Hecht shared that Preferred Office Network have shared their most recent annual State of Flex Survey Report, following a survey of 230 brands operating 940+ locations in 15 countries.

81% of operators are leveraging traditional leases (7% use management agreements, 7% have some form of rev share and 5% own their buildings). Interestingly, almost 100% of operators have some form of meeting room booking management tech, but less than 80% use a CRM, and about 40% use Mail Management platforms.

As for market stability, survey respondents have been in business for an average of 17 years, with 44% being in business for over 20 years. Looking forward, 39% plan to expand this year.